ITSCM Policy and Procedure
IT service continuity management (ITSCM) is an important part of the ITSM service delivery process. It focuses on incident prevention, prediction, and management with the goal of ensuring the highest levels of service availability and performance before, during, and after a disaster-level incident.
Template details:
In the event of a crisis, organizations with comprehensive disaster recovery strategies will recover faster and more completely.ITSCM is not about preparing for routine disruptions.
Format: MS Word
Features:
The sections in this template include:
- The scope of the ITSCM procedure and the policies established are agreed upon.
- BIA to determine the impact of a loss of IT service on the business.
Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
