ISO 20000 Demand Management Process Template
Description:
The ISO 20000 Demand Management Process Template provides a framework for organizations to manage the demand for their services. It outlines the steps to be taken to assess and prioritize service requests, manage customer expectations, and ensure that all stakeholders are informed of the status and progress of the request. The template also outlines how to measure and report on service demand, as well as how to address any potential issues. The template is designed to help organizations meet the requirements of the ISO 20000 standard, which covers the management of IT services.
Format: MS Word
The Features Included in Demand Management Process Template are:
- Purpose
- Scope
- Users
- Reference Documents
- Process Overview
- Process Activities
- Roles and Responsibilities
- Measurement and Reporting
- Managing Records
- Validity and Document Management
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